A link with the answer
The customer's project link shows the status, the confirmed window, and a five-step track from Requested to Picked up.
Fewer "where's my dumpster" calls.
Every status call is the same: the customer doesn't know, so they call you, and you call the driver. Give them the answer before they have to ask.
What status calls cost you
The phone runs your day
Every "when are you coming" call pulls you off whatever you were doing.
Drivers get interrupted
You call the driver to ask where he is. He answers while backing a 30-yard into a driveway.
Customers think the worst
Silence feels like being forgotten. A text that says "on the way" feels like good service.
How customers stay in the loop
20-yard roll-off · Driver Nick Carr
A text at every step
Scheduled, on the way, done. Texts go out from your company number, and replies come back to your Messages inbox.
"On my way" is one tap
The driver taps On my way. The customer gets the text with the street address. That's it.
Questions operators ask
Is there live truck tracking for customers?
No. DumpTracker doesn't track trucks by GPS. The customer gets a text when the driver taps On my way, and arrival times are always worded as estimates.
Can customers reply to the texts?
Yes. Replies land in Messages with the job attached.
Can I turn off some texts?
Yes. Choose which updates go by text, which by email, and which not at all.
See it on your own jobs.
Bring a real week: the addresses, the cans, the drivers. We'll set it up on a call and you'll see your day plan before we hang up.