Scheduled. On the way. Done. Then a thank-you with your review link. DumpTracker sends those for you, by text from your company's own number or by email. When the customer texts back, it lands in Messages with the job attached.
Core includes 500 texts a month, Pro 1,500, and Elite 3,000.
Texts go out from a number registered to your company. Each one starts with your company name. Customers reply to the same number, and you see the whole thread in Messages.
Set which updates go by email, which by text, and which not at all. Drivers choose their own. Office staff get email for new requests and field problems.
Put your Google review link in Settings once. When the last can on a project comes home, the customer gets a short thank-you with the link, by text and email. One ask per project, never while a can is still out.
Arrival times are worded as estimates, because they are. Requests say the schedule doesn't change until you approve. Customers stop expecting things you didn't promise.
You get a text number registered to your business. Texting from a business number in the US needs a one-time carrier registration (10DLC). DumpTracker walks you through it in Settings.
If a text fails, DumpTracker sends the same update by email.
Yes. Open Messages, pick the customer, and send a text from the company number.
Short and plain. For example: "Your driver is on the way for the drop off at 455 E Maple St. The arrival time is an estimate."
Yes. Add your review page link in Settings. After the last pickup on a project, the customer gets one thank-you with the link. If a can is still on site or work is still open, it waits.
Bring a real week: the addresses, the cans, the drivers. We'll set it up on a call and you'll see your day plan before we hang up.
