The customer asks
From their link, the customer picks Request Pickup, Request Swap, Dump & Return, or Relocate Dumpster, adds a note, and sends it. They can also ask for another dumpster on the same job.
"Can you swap it Thursday?" Answered in one tap.
Customers ask for a swap, a pickup, a dump and return, a move, or another can right from their project link. The request shows up in your list with the job attached. Accept and schedule, and they get a text with the window.
Customer requests are included on every plan.
Swaps run on voicemail and memory.
The way it runs now
- A contractor leaves a voicemail at 6 AM. You hear it at noon.
- "Which job?" "The one on Maple." "Which can?"
- The request is on a sticky note that fell behind the desk.
- Nobody tells the customer it's scheduled, so they call again.
With DumpTracker
- The request comes from the project, so you know the job and the can.
- Requests (3) sits at the top of the list until someone handles it.
- Accept and schedule picks the window and the driver in one place.
- The customer gets a text: Service scheduled, with the window.
From request to scheduled
You decide
Requests shows each one with who sent it, what they want, and their note. Accept and schedule, approve the time they asked for, or decline with a reason. Until you act, the confirmed schedule doesn't change.
The driver gets it
Once it's scheduled and assigned, it's a stop on the driver's list like any other, with the steps for that service.
Questions operators ask
Can customers book a time slot themselves?
They can ask for a time. You confirm it. Requests never change the schedule on their own.
Who can send requests?
Anyone you give request access to on the project: the customer, a contractor, or a site contact.
Do I get notified?
Yes. New requests show in Requests and on Today. You can also get an email for each one.
Keep reading
See it on your own jobs.
Bring a real week: the addresses, the cans, the drivers. We'll set it up on a call and you'll see your day plan before we hang up.